Refund policy

Returns – 100% Money Back Guarantee

We stand behind our products. If you’re not completely happy for any reason, simply contact us within 14 days of receiving your order and we’ll refund your purchase in full — no need to return it.

• Live Worms – Due to their perishable nature, we cannot accept returns for live worms, but if there’s an issue, please let us know and we’ll make it right.

• Damaged or Incorrect Items – If your order arrives damaged, faulty, or incorrect, email us as soon as possible with photos so we can investigate and arrange a replacement or refund.

• Sensitivities & Allergies – We cannot offer refunds for sensitivities or allergies. If you have concerns about ingredients, please contact us before purchasing.

📧 Email info@food2soil.com.au with your order number and details, and our team will take care of the rest.